MTN
C-Suite Trust, Conflict and Challenge
Dancing in the Boardroom
(C-Suite Trust, Conflict and Challenge)
At a glance
Audience — MTN C‑Suite
Primary goals — Restore trust; raise psychological safety; turn conflict into productive debate
Outcome — 100% perfect feedback from executive delegates
Challenge
Tensions at the top were slowing decisions. Leaders needed clear norms for high‑stakes dialogue to keep debate sharp and relationships strong.
What we delivered
Feedback‑Rich Challenge: How to have courageous conversations and productive conflict without friction or drama
Psychological Safety and Trust: The elements that underpin high-performance
Perspective‑Taking: 4‑Archetype instrument across styles.
Targeted 1:1 Coaching: Patterns, triggers, commitments.
Impact
100% perfect feedback
What we delivered
Feedback‑Rich Challenge: How to have courageous conversations and productive conflict without friction or drama
Psychological Safety and Trust: The elements that underpin high-performance
Perspective‑Taking: 4‑Archetype instrument across styles.
Targeted 1:1 Coaching: Patterns, triggers, commitments.
Impact
100% perfect feedback.
MTN Exec
Keep David as the facilitator of this program, he is absolutely amazing.
~ Yuleesha Naidoo, Chief Human Resources Officer, Discovery
Pre‑planning and holding discussion during the process was excellent.
~ Jennifer Arendse, General Manager, Discovery
Course materials were of a very high‑quality standard.
The entire program was well structured.
~ Natalie Magosha, Marketing Manager, Discovery
MTN Exec
The entire program was well structured.
MTN Exec
Course materials were of a very high‑quality standard.
MTN Exec
Keep David as the facilitator of this program, he is absolutely amazing.
MTN Exec
Keep David as the facilitator of this program, he is absolutely amazing.
~ Yuleesha Naidoo, Chief Human Resources Officer, Discovery
Pre‑planning and holding discussion during the process was excellent.
~ Jennifer Arendse, General Manager, Discovery
Course materials were of a very high‑quality standard.
~ Natalie Magosha, Marketing Manager, Discovery
The entire program was well structured.
The Client
MTN is among the largest mobile network operators in the world, with 295 million subscribers.
The Brief
MTN’s C-Suite was experiencing conflict & drama. Resonance’s brief was to re-establish trust & teach them how to engage in productive disagreements while minimising emotional friction.
The Solution
Dancing in the boardroom: two days of masterclasses & group work to learn how to play the ball – not the man – during a discussion on contentious issues.
The Agenda
Having difficult conversations with authenticity & alignment
Creating a feedback-rich culture
The 4 stages of psychological safety
A guide to ending drama: the drama triangle
Stepping into self-confidence - & overcoming limiting beliefs
Maintaining executive presence under fire
1:1 coaching
Understanding different perspectives using The 4-Archetype personality instrument
The Results
The two-day masterclass received a perfect feedback score from every delegate. Feedback for the two-day engagement included:
“Keep David as the facilitator of this program, he is absolutely amazing”
“Pre-planning and holding discussion during the process was excellent”
“Course materials were of a very high-quality standard.”
“The entire program was well structured.”