High‑Performing, Engaged and Psychologically Safe Culture
At a glance
Audience— Jersey’s logistics and transport hub (ExCo, leadership pillars and management)
Format— 18‑month cultural transformation journey
Primary goals— Lift psychological safety; rebuild trust and feedback; raise standards and engagement
Outcomes— Award‑winning customer culture; psychological safety increased by 9% across organisation YoY
Challenge
Standards and engagement had slipped. The organisation needed to revitalise it's cultural and performance standard through high performance principles
Ports of Jersey
Creating Trust, Healthy Conflict and a Culture of Candor in The Exec & Senior Leadership Team
What we delivered
High performing teams: The principles that underpin trust, accountability and impact
Feedback‑Rich Challenge: How to have courageous conversations and productive conflict without friction or drama
Decision‑Making: Identify key levers, prioritisation, execution.
Impact
Perfect feedback across multiple leadership cohorts.
Award‑winning customer‑facing teams where capability and recognition had lagged.
Engagement shift confirmed in psychological safety reporting of employees.
The Results
Students rate David’s content design & delivery: he has received the rare accolade of perfect feedback outcomes from every candidate on multiple occasions while lecturing at Henley on engagements centred around Leadership, Trust & Communication – an achievement most lecturers go a lifetime without receiving.
“David delivered a session for me at Henley Business School... He got a perfect [feedback assessment] score, which is extremely rare. They were blown away… I will gladly use him again and would highly recommend him.”
Programme Director, Henley Business School
Outcome
David got a perfect feedback score, which is extremely rare… the delegates were blown away - I will gladly use him again and would highly recommend him.
~ Marti Janse Van Rensburg, Programme Director, Henley Business School
The Client
Henley Business School is a world-class professional education institution ranked 17th in the world on teaching power, and 1 of only 88 business schools in the world to hold triple-accredited status, placing them in the top 1% of business schools in the world.
The Solution
David is trusted by Henley to design & deliver bespoke engagements for Henley clients, including a multinational C-Suite that wanted to create psychological safety among their leaders; a consulting firm that wanted to grow their business, & a bank that wanted their technical teams to communicate with more clarity & impact. In addition, David designed & continues to deliver the highly rated ‘High Impact Communication’ short course for Henley Business School.
The Agenda
David has created many bespoke agendas for Henley client’s, including a multinational C-Suite who wanted to build trust & reduce drama; a consulting firm who wanted to drive new business, & a Bank who wanted their technical teams to communicate with more clarity & impact. David designed & continues to deliver the highly rated ‘High Impact Communication’ course.
